Your Updated Digital Experience is Here
Our new Online and Mobile Banking is live!
Personal and Business customers now use the same Online Banking login and Mobile Banking app to manage their accounts. Learn more about the new digital banking experience available to you.
One Login Button
Our Online Banking login still lives in the top right corner of our website. Consumer and Business customers now use the same button and login link to sign in to their Online Banking account.
Not enrolled in Online Banking? Click here to register today.
One Mobile Banking App
All Mobile Banking customers now use the same Mobile Banking app:
- Consumer Customers: Please update your app before trying to log in after the upgrade. If you have difficulties we suggest removing and reinstalling the app.
- Business Customers: Please delete your old “Business Mobile Banking app” and re-download our Mobile Banking app.
Users who previously set up biometrics will need to reestablish them after the upgrade.
A Refreshed Look and Experience
When it comes to managing your money, we know how important it is to have the tools you need to bank how and when you want. Our new Online and Mobile Banking platform offers more features than ever before while keeping the ones you already enjoy. Some new features include:
Account summary
See an overview of your accounts as soon as you log in. The new homepage offers quick access to managing your cards, quick transfers, and paying bills.
Alerts
Set up alerts for what matters most, like account balances, certificates, loans, transactions, transfers, and changes to your information.
Card information and controls in one location
The Cards tab is your central hub to view all transactions, set up card alerts, and manage additional security settings.
Transfers and bill payments (business customers)
Businesses can now easily manage account payable and receivables with CashFlow Central, within Online and Mobile Banking.
Online Banking Video Tutorials
Have a Question About Your New Digital Experience?
We are here to help answer any questions you may have. To speak with a member of our team, call us at (508) 668-1080 or visit our office during business hours.
Frequently Asked Questions
What if I don’t know my username or password?
If you do not remember your username, please visit our office.
If you don’t know your password, you can easily reset it by selecting “Forgot Password” from the Online Banking login page.
Were scheduled bill payments and internal transfers completed?
All bill payments and internal transfers scheduled during the upgrade window should have been completed as expected.
Did bank-to-bank transfers happen during the upgrade?
No. Bank-to-bank (or external) transfers scheduled for either during or after the upgrade window were not completed. As a result, those payments will need to be rescheduled.
Will this upgrade affect the Mobile Banking app?
As part of the upgrade, we introduced an updated Mobile Banking app. Customers with the app already installed will be prompted to upgrade the app. If you still have issues, please delete and reinstall the app.
What if I use biometrics on the Mobile Banking app?
When first logging in, you will need to use your username and password. Any biometric settings, including Face ID will need to be reestablished.
What should I do after the upgrade?
When you first log in to your account, please review that all of your account and bill payment information is correct. If something seems incorrect, please call us at (508) 668-1080.
Businesses
How will I log in to Business Online Banking?
When logging in to your account, you will now use the same link as consumers. This will also be reflected on walpolecoop.com, with one login now appearing in the header.
Did Business Bill Pay change?
Yes, Bill Pay is now CashFlow Central, which includes the same bill pay features as well as new and expanded tools. Your existing Bill Pay information should have been carried over. Please contact our team if you experience any issues.
The first time you log in to CashFlow Central you will be asked to select the package that will work best for your business.
Did the Business Mobile Banking app change?
Yes, both consumers and businesses now use the same Mobile Banking app. Please delete your old “Business Mobile app” and re-download our Mobile Banking app.
Is ACH and wire transfer history migrating?
Yes, all scheduled transfers, history and templates should be available in the system. You can also reactivate any scheduled transfers.
Will I need to reauthorize my token?
Yes. If you currently use a token, you’ll continue to use it with the upgraded Online Banking system. You will need your username and password when you log in for the first time and then will be guided through the process of reauthorizing.
See the guides below for additional information: