Important Information
Website Privacy
Introduction
Walpole Co-operative Bank (“the Bank,” “we,” or “our”) is committed to protecting your privacy and ensuring a secure and user-friendly online experience. This Website Policy outlines the terms and conditions governing your use of our website – walpolecoop.com – including privacy, security, accessibility, and other important considerations.
Privacy & Data Collection
We respect your privacy and are committed to protecting any personal information collected through our website. Please review our Privacy Statement for details on how we collect, use, and safeguard your information.
Information We Collect
Personal information you provide (e.g., name, email, phone number) through contact forms or online banking services.
Non-personal data, such as IP addresses, browser type, and website usage analytics, to enhance site performance.
Cookies and tracking technologies for improving user experience.
How We Use Your Information
- To respond to inquiries and provide requested services.
- To enhance website functionality and security.
- To comply with legal and regulatory requirements.
Security Measures
We implement industry-standard security protocols to protect your information, including encryption, firewalls, and secure access controls. However, users should take precautions when transmitting personal data over the internet.
Online Banking Security
If you use our online banking services, you are responsible for safeguarding login credentials. We recommend using strong passwords, enabling two-factor authentication (if available), and logging out after each session.
Children’s Online Privacy
Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child has provided personal data through our website, we will take appropriate steps to remove that information.
Third-Party Links
Our website may contain links to third-party sites for your convenience. Walpole Co-operative Bank is not responsible for the content, security, or privacy practices of external websites. Users should review third-party policies before providing any personal information.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance site navigation and analyze usage. Users can manage cookie preferences through their browser settings.
Changes to This Policy
We may update this Website Policy periodically. Any changes will be posted on this page with an updated revision date. Continued use of our website after changes are made constitutes acceptance of the revised policy.
Contact Us
For questions regarding this Website Policy, please contact the Bank.
Mobile Banking App
- Location Information. If you have enabled location services on your phone and agree to the collection of your location when prompted by the Services, we will collect location data when you use the Services even when the app is closed or not in use; for example, to provide our fraud detection services. If you do not want us to collect this information, you may decline the collection of your location when prompted or adjust the location services settings on your device.
- The App may contain links to third party websites. When you click on a link to any other website or location, you will leave the App and go to another site and another entity may collect personal and/or anonymous information from you. The App’s provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites. We encourage you to read the privacy policy of every website you visit.
- You have several choices regarding use of information on the Services.
- (a) How We Respond to Do Not Track Signals. Some web browsers transmit “do not track” signals to the websites and other online services with which your web browser communicates. There is currently no standard that governs what, if anything, websites should do when they receive these signals. We currently do not take action in response to these signals. If and when a standard is established, we may revise its policy on responding to these signals.
- (b) Access, Update, or Correct Your Information. You can access, update, or correct your information by changing preferences in your account. For additional requests, please contact us.
- (c) Opting Out of Email or SMS Communications. If you have signed up to receive our email marketing communications, you can unsubscribe any time by clicking the “unsubscribe” link included at the bottom of the email or other electronic communication. Alternatively, you can opt out of receiving marketing communications by contacting us at the contact information under “Contact Us” below. If you provide your phone number through the Services, we may send you notifications by SMS, such as providing a fraud alert. You may opt out of SMS communications by unlinking your mobile phone number through the Services.
- (d) Opting Out of Location Tracking. If you initially consented to the collection of geo-location information through the Services, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. Please note, however, that if you withdraw consent to our collection of location information, you may no longer be able to use some features of the App.