An Updated Digital Banking Experience is Coming
On Wednesday, October 28, 2026, we will be launching a new Online and Mobile Banking platform.
Customers are encouraged to check this page regularly for any updates related to the upgrade.
What to Know and How to Prepare
Your username and password will not be changing, and you will continue to access your accounts by visiting our website or through our updated Mobile Banking app.
To ensure the transition is as smooth as possible, we ask all customers to do the following before Thursday, October 22:
Confirm your username and password
While your username and password will not change, you will be required to enter each manually as a prefill. Face ID® and fingerprint login options are not available the first time you log in.
Even if you log in regularly, take a moment before October 23 to make sure you know your username and password.
- Forgot your username? Stop by the office for assistance.
- Forgot your password? Use the “Forgot password?” link at login.
Check your contact information
Bill payments and internal transfers
All bill payments and transfers between Walpole Co-operative Bank scheduled for October 26 and 27 will be processed as normal, but no changes may be made during the upgrade window. Take this time to confirm that all bill payments and transfers scheduled are correct.
Alerts
Account alerts will need to be reestablished in the new system. We recommend taking screenshots of your current alerts to document for your reference.
ACH and wire transfers (business customers)
ACH or wire transfers scheduled from October 22 to 30 will not be completed. Please log in before October 22 to reschedule impacted transfers to ensure delivery. We also ask customers to temporarily pause all scheduled transfers before October 22. You may reactivate after the system upgrade.
While we anticipate all scheduled transfers, history and templates will be available in the system, we encourage customers to download copies for their files as a backup.
Remote Deposit Capture (business customers)
Business Remote Deposit (Merchant Capture) history will not move over to the new platform after the upgrade. Please make sure to log in and download your deposit history before October 22.
What to Expect and When
We are here to help answer any questions you may have leading up to, during, and after the upgrade.
To speak with a member of our team, call us at (508) 668-1080 or visit our office during business hours.
Thursday, October 22
- 10:00 pm
- Business Bill Pay will become unavailable.
Sunday, October 25
- 10:00 pm
- Bill Pay and TransferNow® will be unavailable to all customers. All previously scheduled payments for the day will be processed as normal.
- Remote Deposit Capture and Quicken/Quickbook integration will be unavailable to business customers.
Monday, October 26
- 5:00 pm
- Online, Mobile, and Telephone Banking, as well as connected services including Card Controls, Notifi and Zelle®, will be brought offline. Access will resume on Wednesday, October 28.
Tuesday, October 27
- Online, Mobile and Telephone Banking as well as connected services will continue to be unavailable as the upgrade occurs.
- Our ATMs will remain open and available.
Wednesday, October 28
- Noon
- Online, Mobile & Telephone Banking, including connected services, will be brought back online.
- New Mobile Banking app will be available in the app stores.
- Consumers and business customers will use the same login link at the top of the Bank’s website.
Frequently Asked Questions
When will the change take place?
With the exception of Business Bill Pay, the upgrade will start Monday, October 26, 2026, with a target launch date of
October 28.
Do you anticipate any downtime with Online and Mobile Banking?
Yes – Please refer to the “What to Expect and When” for details.
What if I don’t know my username or password?
If you do not remember your username, please visit our office.
If you don’t know your password, you can easily reset it by selecting “Forgot Password” from the Online Banking login page.
Will scheduled bill payments and internal transfers be completed?
All bill payments and internal transfers scheduled during the upgrade window will be completed as expected.
Will bank-to-bank transfers be completed during the upgrade?
No. Bank-to-bank (or external) transfers scheduled for either during or after the upgrade window will not be completed. Please make sure all scheduled transfers are made prior to Monday, October 26.
Will this upgrade affect the Mobile Banking app?
As part of the upgrade, we are introducing an updated Mobile Banking app. Customers with the app already installed will be prompted to upgrade on Wednesday, October 28.
What if I use biometrics on the Mobile Banking app?
To log in to the app after the upgrade, you will need to use your username and password. Once logged in, you can reestablish any biometric settings, including Face ID.
What should I do after the upgrade?
When you first log in to your account, please review that all of your account and bill payment information is correct. If something seems incorrect, please call us at (508) 668-1080.
Businesses
How will I log in to Business Online Banking?
When logging in to your account, you will now use the same link as consumers. This will also be reflected on walpolecoop.com, with one login now appearing in the header.
Is Business Bill Pay changing?
Yes, Bill Pay will now become CashFlow Central, which includes the same bill pay features as well as new and expanded tools. If you currently use Business Bill Pay, your existing Bill Pay information will carry over to CashFlow Central.
The first time you login to CashFlow Center you will be asked to select the package that will work best for your business.
Is the Mobile Bank app changing?
Yes, on Monday, October 26, the business Mobile Banking app will stop functioning and should be removed from your device. On Wednesday, October 28, the new Mobile Banking app will become available and can be used by both consumers and businesses.
While Business Bill Pay will not be available through our Mobile Banking app, you may use your mobile device to log in through our website to access our mobile-friendly site if necessary to pay bills remotely.
Is ACH and wire transfer history migrating?
Yes, all scheduled transfers, history and templates will be available in the system. We do encourage customers to download copies for their files as a backup.
We ask customers to temporarily pause all scheduled transfers before October 23. You may reactivate after the system upgrade.
Will I need to reauthorize my token?
Yes. If you currently use a token, you’ll continue to use it with the upgraded Online Banking system. You will need your username and password when you log in for the first time and then will be guided through the process of reauthorizing.