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Know, verify and be aware before you send money with Zelle®

Make sure you’re sending money to a person you know and trust

Zelle® is a fast, safe and easy way to send money to people you know, and it is best to think of using Zelle® the same as you do when using cash. When sending money, always make sure you know that person and confirm their contact information before you hit “Send.”¹

Remember these helpful tips to make sure your money is always sent safely:

Know — Only use Zelle® to send money to friends, family and other people you trust.
Verify — Make sure your recipient’s name, U.S. mobile phone number or email address are correct before sending money.
Be aware — If a payment situation feels off, it probably is. Trust your gut and investigate.

Watch these videos to learn more about using Zelle Safely:

The video below is created, operated and maintained by a private business or organization. We are not responsible for the content.

1 U.S. checking or savings account required to use Zelle^®. Transactions between enrolled consumers typically occur in minutes.
Copyright © 2022 Walpole Co-operative Bank. All rights reserved. Zelle^® and the Zelle^® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Transcript

[Music]

0:00zell is a fast safe and easy way to send

0:03and receive money with friends

0:04family and others you trust no matter

0:06where they bank

0:08it’s important that you know and trust

0:10those you send money to

0:11because once you authorize a payment to

0:14be sent

0:15you can’t cancel it if the recipient is

0:17already enrolled with cell

0:19why because money moves quickly directly

0:22into the recipient’s bank account

0:23typically within minutes

0:25here’s how to send money safely first

0:28confirm you have the correct us mobile

0:30phone number or email address for the

0:32person you want to send money to

0:34when in doubt contact your friend to

0:35double check

0:37second if an offer sounds too good to be

0:40true

0:40it probably is like a stranger selling

0:43online concert tickets at a steep

0:44discount and insisting you pay with sell

0:47so think twice and make sure you only

0:49send money to people you trust

0:52third understand your payment options if

0:55you don’t know a person

0:56or aren’t sure you’ll get what you paid

0:57for using your credit card

0:59may be a better payment option many

1:02credit card companies offer built-in

1:03buyer protections for card holders

1:05check the terms and conditions of your

1:07credit card to see what’s offered

1:09unlike a credit card zell does not offer

1:12a protection program for any authorized

1:14payments made with zell

1:15for example if you do not receive the

1:17item or the item is not as described or

1:19as you expected

1:21keep your money safe only use zell with

1:23friends family and

1:25others you trust zell this is how money

1:28moves

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