Important Information

 

Important Information about COVID-19 preparedness 

Massachusetts banks identified as essential services 

The Massachusetts Bankers Association announced today that banks throughout the Commonwealth will remain open while keeping their customers and employees safe. According to Governor Charlie Baker’s order issued earlier today, financial institutions such as banks are considered essential services and will not be subject to the closure. Read more.

Your deposits are insured in full
At Walpole Co-operative Bank, every deposit is insured in full. Each depositor is insured to at least $250,000.00 by The Federal Deposit Insurance Corporation (FDIC). All deposits over and above this amount are covered by the Depositors Insurance Fund (DIF), established by the legislature in 1934 to protect deposits in Massachusetts-chartered co-operative banks. There are no maximum account limitations or amount limitations. Learn more about deposit Insurance

 

Effective Wednesday, March 18th we will be limiting traffic into our office. 

Please use our drive-thru for all teller services.

Branch support is available inside for:

  • Businesses needing coin
  • Safe deposit box access
  • Customer service transactions

 

Before visiting the branch, please call 508.668.1080. We may be able to help you over the phone so you can avoid the trip!

You can also access your accounts anytime by using:

  • Our drive up and walk up ATMs
  • Your Walpole Co-operative Bank debit card
  • Online and Mobile Banking

At Walpole Co-operative Bank, we take the health and safety of our customers, employees, and neighbors seriously. Below you will find information about how we are managing the emerging situation related to COVID-19 (Coronavirus).

For up-to-date information, please visit this page, or follow us on Facebook at Facebook.com/Walpolecoop.

In our office

We continue to reinforce our health and safety practices with all employees, including the importance of proper handwashing and the regular use of hand sanitizer, which is available throughout the Bank.

Surfaces in public spaces including countertops, teller windows, pens, doorways, doorknobs, and keypads are being cleaned on a regular basis throughout the day, and we are working with our cleaning provider to ensure all surfaces are cleaned and disinfected each evening.

Employees are being monitored for any signs of illness. Any employees who are feeling ill, are exhibiting symptoms of illness, or have an immediate family with symptoms, are being asked to stay at home.

To reduce exposure further, we have implemented social distancing strategies including, but not limited to, no longer greeting colleagues and customers by a handshake. In addition, our employees will not be joining any large group functions or community events until the threat has passed.

 

How you can help
Following guidelines from the Centers for Disease Control and Prevention (CDC), we request you not visit our offices if you or an immediate family member:

  • are experiencing a fever or respiratory illness
  • is in mandatory or voluntary quarantine
  • if you have recently traveled to CDC Level 2 or 3 countries within the last two weeks

 

Instead, please:

  • Use our Online or Mobile Banking services, described below
  • Conduct your transaction from the drive-up. We ask you to tell the teller if you may be contagious, before starting your transaction
    Additionally, for security reasons, we cannot permit the wearing of masks in our offices. If you are not comfortable entering an office without a mask, we ask you to use the alternatives outlined above.

 

How to access your accounts without visiting the Bank
Debit Card
With your Walpole Co-operative Bank debit card, you can get cash without stepping into the bank. You can also ask for cash back when shopping for groceries and at other major retailers.

Online Banking & Mobile Banking
Our Online and Mobile Banking services allow customers to manage most, if not all, of their daily banking needs including checking account balances, transferring funds between accounts AND banks, deposit checks and paying bills. You can also use the secure messaging system through Online Banking to connect with members of our team.

If you have not used Online & Mobile Banking in the past, now is a great time to get started by signing up for Online Banking and downloading our Mobile Banking App. Click here to get started.

 

Financial Hardship

Walpole Co-operative Bank is prepared to assist business and individual borrowers who may be experiencing financial hardship due to the Coronavirus. Please contact us at 508-668-1080 during regular business hours to speak with a member of our staff to see how we may be able to assist you.

 

Be aware of Coronavirus-scams
As too often is the case, periods of uncertainty are often accompanied by fraud-related attempts. Scammers have been setting up fraudulent websites to sell virus-related products and using emails and social media in attempts to steal your personal and financial information.

The Federal Trade Commission offers these tips to protect yourself:

  • Never click on links from institutions unfamiliar to you. Doing so could result in having a virus downloaded onto your computer or device.
  • Ensure you have up-to-date virus software and the latest updates downloaded on your computer or device.
  • Be on the alert for false emails from what appears to be the Center for Disease Control and Prevention (CDC). Instead, visit the Center for Disease Control and Prevention official website as well as the World Health Organization (WHO) website.
  • Ignore ads and online offers promoting vaccines, preventions, treatment, or cure claims for the Coronavirus.

Remember, Walpole Co-operative Bank will never call you, unsolicited, and ask for information about your accounts. If you suspect you have been the victim of fraud, please contact the Bank immediately.

 

How to Contact Us
Members of our team are available to answer any of your questions or concerns during regular business hours:
During regular business hours: (508) 668-1080 or (800) 431-3340
After business hours: (800) 992-3808

Monday - Friday
8:30 am - 5:00 pm

Saturday
9:00 am - 12:00 noon

 

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